Effective date: September 22, 2026
1. What You Are Buying
dreamshorts.ai sells coins, which you spend to unlock episodes, and may sell subscriptions, which give access for a period.
Coins and unlocks are a licence to view content on this service. They are not currency, are not transferable, and have no cash value outside dreamshorts.ai.
2. Prices
Prices are shown at checkout in the currency displayed there, and are the prices that apply to that purchase. Prices exclude any tax you are responsible for under local law.
3. Your Billing Statement
Your receipt shows how the charge appears on your statement. If you see a charge you do not recognise, contact service@dreamshorts.ai before disputing it with your bank — we can usually identify it immediately.
4. Subscription Periods
Subscription purchases are currently hidden in the customer interface. Where subscriptions are offered, the price, billing period, and included benefits are shown before you pay. Current subscriptions are purchased for one period and do not renew automatically. We do not automatically charge your payment method for another period. Existing paid benefits remain available for their stated period.
5. Refunds
Coins you have spent, and episodes you have unlocked, are not refundable. The content has been delivered.
Unspent coins may be refunded within 72 hours of the top-up that bought them.
Subscriptions are not refundable for the current period — you have had access to it. Current subscriptions do not renew automatically; see section 4.
We will always refund a charge that was duplicated, taken in error, or made without your authorisation. Tell us and we will fix it.
To request a refund, email service@dreamshorts.ai with the order reference and the reason. This does not affect any refund right you have under mandatory consumer law where you live.
6. Chargebacks
If you believe a charge is wrong, contact us first. Filing a chargeback without contacting us costs us a fee and is slower for you than a direct refund.
We may suspend an account with an unresolved chargeback until the matter is settled.
7. Failed and Interrupted Purchases
If a payment is taken but the coins or unlock are not delivered, email service@dreamshorts.ai with the order reference and we will credit or refund it.
8. Contact
Dream Shorts Studio — https://dreamshorts.ai Billing and account: service@dreamshorts.ai